Privacy & Security
We value your trust, which is why protecting your data, privacy rights and your right to know how your information is being collected, processed and used is of the greatest importance to us. Our data protection practices are in accordance with the Data Protection Act.
Collecting and using your data
In order to process your order as best as possible, the data required for the transaction is stored and passed on to the delivery company. If you lose your information, please contact our customer service team and we will send you a copy of your order. The personal data you submit to Maison du Loup will not be passed on to any unauthorized third party outside the company.
It is important to us that we provide you with a customer-friendly order and delivery service, both before and during the delivery process. Depending on the Delivery Service Provider (DSP) you have selected, this may include the opportunity to select delivery time, date and location/ destination prior to parcel dispatch and during transit. In order for the DSP to provide a time frame for delivery of your parcel, we need to pass on personal details such as your address, email address and, where available, contact phone number to the delivery company. Depending on the DSP you have selected, you will receive an email or a text message with further details of your delivery and the possibility to change delivery options where possible. As a customer you can actively give us your permission to send you personalised special offers and advertisements by Maison du Loup. These will be sent to your postal or email address.
This communication is a compulsory part of the contractual relationship with Maison du Loup and cannot be avoided.
Dispatch and delivery
In addition, we also commission countries outside of the European Economic Area (EEA) to assist us with business processing and customer care. The transferred services include, for example, the listing of new products, the creation and translation of product descriptions in the shop, general shop maintenance, translation work, auditing and/or warehouse control. These service providers have access to personal customer data only to the extent they need in order to fulfil their tasks. We ensure that the transmission of customer data to these companies is carried out in accordance with the Data Protection Act. The "Standard Treaty II" of the European Union is applied. These are standard contract clauses for the transfer of personal data from the European Community to third countries, which are set by the European Commission in order to ensure an adequate level of data protection. From time to time, we may also send your product information or advertising via post or email to the address given at the time of purchasing. You may opt out of the processing and use of your personal data for advertising purposes at any time by contacting our customer service team.
Security standards you can trust
In order to transfer personal data, Maison du Loup.eu uses the Secure Sockets Layer (SSL) security protocol with 128-bit encryption. This technology offers the best possible security and is also used by all major high street banks to protect online banking data. All payment methods offered by us are fully protected by these safety standards. You will be able to identify that the website is using encrypted data transmission by the closed padlock symbol visible in the bottom status bar of your browser.
In certain cases, in order to protect data submitted via internet forms on this site, we will use the reCAPTCHA service provided by Google Inc. This is primarily used to distinguish whether data has been entered by a human or for illegal purposes by a machine or automated process (a 'bot'). This service includes sending the IP address and possible other data required by Google for the Google recaptcha service. The data collection is subject to the data protection regulations of Google (Google Inc.). For more information please take a look at Google Privacy Policies
Safer shopping with Maison du Loup
In detail, our security guarantee is as follows: Our software, which uses Secure Socket Layer (SSL) as standard, encrypts your personal data such as your name, address, bank account number and credit card number whenever you make an order. SSL is supported by most browsers and ensures that your data reaches our server in a form of code that is unreadable for unauthorised persons. To date, no damage has been incurred by a Maison du Loup customer due to the illegal use of their credit card or bank information. Should a case of misuse occur during a purchase on our website, please get in touch with your bank or credit card company. Should your bank or credit card company require you to pay an initial amount, we will reimburse you for this amount. A condition of this is that you contact your bank or credit card company immediately if you suspect your bank or credit card details have been used fraudulently.
Certain identifying features are assigned to you when following external advertising links or banners, and cookies may be used to help assign suitable discount codes.
You can disable cookies in your browser settings, restrict them to certain sites or set your browser to notify you whenever a cookie is sent. You can also delete cookies from your computer hard drive whenever you wish. Please bear in mind that many Maison du Loup services will not work either correctly or at all without the use of certain cookies. For more information on how to personalise your cookie settings, see the Help bar of your internet browser.
Here you will find a list of the web analysis services that we use:
If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in.
This website uses Google Remarketing, a service provided by Google to integrate advertisements into websites. For this purpose, information about your browsing behaviour is collected anonymously when you visit our website and stored on your computer with the help of cookies. This information helps third-party advertisers such as Google to display appropriate ads on web pages. For more information about Google technologies, please take a look at Google Privacy Policies
Duration of data storage
Your personal data will only be kept as long as necessary for the provision of our services. Sometimes longer-term data storage may be necessary for legal reasons.
Operational data protection
Maison du Loup.eu takes its statutory obligations into account and has appointed an operational data protection officer. All our employees have been obliged in writing to comply with the relevant regulations and guidelines on data protection and data security, as well as to protect data secrecy. In addition, the employees of Maison du Loup are regularly trained in these areas.
Poussan, January 2018