Dear Maison du Loup customers and visitors of our site,
We thank you for your trust and do our best to make your purchases safe and pleasant. This is why we do everything we can to protect your data and respect your privacy and your right to informational self-determination in the collection, processing and use of your personal data. In this privacy statement we explain to you what personal data we collect and process when you visit our website and use our online services.
Maison du Loup uses the most advanced secure systems to protect your personal data from unauthorized access or use. Your order, personal data and credit card information are protected by encryption and an additional authorization process, both used during data transfer and when stored on our servers.
La Maison du Loup, 230 Chemin des Roumeges, 34560 Poussan, France, represented by Mr. David Zeman, is responsible for data protection on its website. You can contact us by e-mail at the following address: contact@maisonduloup.eu.
The purpose of this confidentiality statement is to inform you about the nature of the data collected during your visit to the Maison du Loup website and the way in which it will subsequently be processed. Since our site contains links to other web pages, please note that Maison du Loup has no influence or control over the privacy practices or the content thereof. We recommend that you read the privacy policies published on these sites to know to what extent your personal data is collected, processed, used and made accessible to third parties.
Below is a selection of legal definitions to help you understand the Privacy Statement. You will find the full text of the General Data Protection Regulation (GDPR) as well as other terms and definitions by clicking here.
Any information relating to an identified or identifiable natural person (“data subject”). An “identifiable natural person” is any natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to one’s physical, physiological, genetic, psychological, economic, cultural or social identity
Any operation or set of operations carried out or not using automated processes and applied to personal data, such as collection, recording, organization, structuring, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of making available, alignment or interconnection, limitation, erasure or destruction.
The natural or legal person, public authority, agency or other body which decides alone or jointly with others on the purposes and means of processing personal data. Where the purposes and means of such processing are determined by European Union law or Member State law, the controller or the specific criteria for its appointment may be prescribed by Union law. European Union or by the law of the Member State.
The natural or legal person, public authority, agency or other body to which the personal data are disclosed, whether a third party or not. However, public authorities possibly receiving personal data in the context of a particular investigation in accordance with the legislation of the European Union or of a Member State are not considered recipients. The processing of these data by the public authorities in question complies with the applicable data protection rules depending on the purposes of the processing.
Any natural or legal person, public authority, agency or any other body, with the exception of the data subject, the controller, the processor and the persons who, placed under the direct authority of the controller or the subcontractor -processor, are authorized to process personal data.
Maison du Loup collects and processes personal information for the purposes of:
The Customer is required to provide the following information: name, first name, email address, delivery and billing addresses, telephone number, date of birth, financial information such as credit card number or bank account number. This data is collected, processed and stored in accordance with the provisions of law n°78-17 of January 6, 1978 (“Informatique et Libertés” law), amended by the law of August 6, 2004. The processing of personal information relating to Customers has is the subject of a declaration to the National Commission for Information Technology and Liberties under number 1530153.
To process your order in the best possible way, we collect information about you and transmit it to our approved partners (banks, delivery companies for example) to enable the execution and tracking of your order. The personal data you provide to Maison du Loup is not transmitted to unauthorized third parties outside the company.
If you lose your information, contact our customer service. We will send you a copy of your order summary.
In addition, where appropriate, we commission companies outside the European Economic Area (EEA) to assist us with order processing and customer service. Listing new products, writing and translating product descriptions for the website, updating the site as well as various translation tasks and audit missions and/or warehouse control are among the services we provide. let’s charge them to carry out. These service providers have access to customers’ personal data to the extent they need it to carry out their tasks. We ensure that the transmission of customer data to these companies complies with this declaration as well as the data protection law. The European Union’s “standard contractual clauses II” apply here. These are standard clauses concerning the transmission of personal data outside the European community to third countries, set by the European Commission to ensure an adequate level of protection.
Maison du Loup also reserves the right to send you from time to time information produced as well as advertisements by mail, to the postal address indicated when ordering. You can at any time request that the processing and use of your personal data for advertising purposes be stopped. To do this, we invite you to contact our customer service.
To transfer data, Maison du Loup uses the secure SSL (secure socket layer) system combined with 128-bit encryption. This technology offers the best possible security and is used by all major banks to protect their online banking data. All payment methods offered on our site are fully protected by these security standards. You will know if a site uses an encryption-secured connection by the padlock symbol that appears at the bottom of your browser.
To reinforce data security when transmitting forms, Maison du Loup uses in certain cases the reCAPTCHA service from the company Google Inc. The latter makes it possible to distinguish entries made by a human being from those that are abusive, automated or coming from robots. . The service includes sending the IP address and other data that may be requested for Google’s reCAPTCHA service to Google. The data protection provisions of Google Inc apply in this case. Further information on Google’s privacy policy can be found on the following sites http://www.google.de/intl/fr/policies/privacy/ and https://www.google.com/intl/fr/policies/privacy/.
Our security guarantee in more details:
Cookies are digital means of identification transferred to your computer’s hard drive using your Internet browser. The cookie is a common technique used by many online stores. As a general rule, when you shop online, the contents of your virtual shopping cart are remembered by cookies.
After you have identified yourself (username and password), we use a “session cookie”, thanks to which you remain identified for the duration of your visit to the site. When you leave the site, the cookie session expires automatically.
During your shopping period at Maison du Loup, we transfer permanent cookies to your hard drive. This allows our systems to remember your shopping cart when you shop with us and save it for a future visit (up to 90 days). They also make it possible to identify abuse, for example if two accounts are attached to your computer. Finally, cookies allow us to save the terms you have previously searched for on the site and to offer them to you. On the mobile site, cookies are used so that we can recognize you on the home page, find your orders from the last seven days as well as their statuses and automatically enter your email address for identification.
When using banners and external advertising links from Maison du Loup, specific identifiers for these advertising actions or sometimes discount codes are assigned to you using cookies.
Permanent cookies do not contain any personal data themselves. Names, email address, IP address, etc. are not saved in cookies. You cannot be identified based on your browsing behavior.
You can deactivate the use of cookies in your browser, reduce it on certain sites or even configure your browser so that it informs you as soon as a cookie is sent. At any time, you can delete cookies from your computer’s hard drive. Please note, however, that by blocking certain cookies, you may not have access to all the features of Maison du Loup.
Cookies can be disabled using the help function of almost all browsers.
I accept the use of cookies and therefore that the data generated is collected, stored and used. Also, I agree that my data is stored externally in the form of cookies at the end of the browsing session and can be retrieved, for example, during future visits to the site. I can also refuse this consent at any time, with prospective effect, the use of cookies in my browser settings.
Here is a list of web analytics services we use:
Maison du Loup uses Google Analytics, an Internet audience analysis solution from Google Inc. (“Google”). Google Analytics uses text files called “cookies” stored on your computer to enable analysis of website usage. The information collected by cookies about your use of our website is sent to a Google server in the United States and stored there.
If “Anonymizer Ip” is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and then shortened. Google will use this information to evaluate your use of our website, to provide its operators with reports on the activities carried out on this website and to provide additional services relating to the use of the website and the Internet. Under no circumstances will Google combine your IP address with other Google data. You can prevent the writing of cookies by making the corresponding settings in your Internet browser. However, we draw your attention to the fact that it will then be impossible for you to fully benefit from many functions of our site.
If you do not want to transmit information to Google Analytics when visiting our website, you can download and install an opt-out plugin in your browser. This is available at the following address: http://tools.google.com/dlpage/gaoptout?hl=fr
We use Adobe Analytics (Omniture), a web analytics service from Adobe Systems Software Ireland Ltd. (“Adobe”). Adobe Analytics collects anonymous data to understand and analyze user behavior. Adobe Analytics uses cookies and web beacons retrieved from or stored on your computer. The information you obtain from them about their use of this site is transmitted to and stored on the Adobe server. This information is provided to us only in the form of accumulated data showing trends in general usage of the Site, so it is not personal. Since Adobe Analytics does not track personal information, your personal data will not be classified, aggregated or linked to anonymous information.
This site uses Google Remarketing, a Google service that activates advertisements across the Internet. So when you visit our site, information about your browsing behavior is collected anonymously using a text file (called a “cookie”), saved on your computer. Based on the information recorded by this cookie, third-party advertisers, including Google, enable ad serving. You can deactivate the use of cookies by Google by clicking on the following link: Google privacy policy regarding advertising. For more information on this technology, please consult the rules of Google privacy.
You can consult, modify or delete your personal data at any time. To do this, simply click on “Mon Maison du Loup” and indicate the e-mail address and password chosen during your registration. If you have forgotten your password, you can use our special service: click on “Forgotten password” on the “My Wolf House” page. Enter your email address and confirm. We will then send you a new password to your email address. This service is completely risk-free if a third party tries to access your data. Indeed, your new password is sent to your personal email address, to which only you have access.
In accordance with applicable law no. 78-17 of January 6, 1978 relating to data processing, files and freedoms, as amended on August 6, 2004, you have a right of access, modification, rectification and deletion of information about you. You also have the right to object, for legitimate reasons, to the processing of this data. You can exercise these rights or request a paper copy of your data directly from Maison du Loup customer service.
Maison du Loup takes legal obligations into account and has appointed a data protection delegate.
All our employees have undertaken in writing to respect the applicable rules and directives regarding data protection and security as well as their confidentiality. Maison du Loup employees are regularly trained in this area.
Personal data: IP address, identification cookies
Each time we visit our website, so-called “access” data is recorded in a log file. These include your IP address, name of the page or file viewed, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, the referring URL (the page previously visited), and the provider issuing the request. However, these access data cannot identify you personally.
When you visit our website, cookies are also stored on your device (laptop, tablet, smartphone or PC).
We store certain data, including your IP address, in log files to ensure the proper functioning of our website, evaluate the security and stability of the system, and also for administrative purposes. The use of cookies also helps us to improve the quality of service we provide by allowing us, for example, to know whether you have already visited certain pages of our website. Identification cookies also tell us about the behavior of Maison du Loup users as well as the search queries that led them to our site in order to adapt our offers according to their interests.
The data stored in the log files, including your IP address, is only used to improve the technology and configuration of our website, but also for security reasons (e.g. in the event of a computer attack or security incident). When you visit our website, it is impossible to identify you based on the data stored in the log file, unless you log in to your customer account at the same time. In this case, we will then be able to associate your IP address with your personal data. Identification cookies allow us to know, for example, whether you have visited our websites before and to what extent, whether you have previously registered with a specific identifier and when you have reused this identifier.
Our website and online store are hosted both by our own data center and by an external service provider.
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation. However, our site contains services and functionalities that cannot be guaranteed without the use of an IP address and identifying cookies. Applications and services may also be unavailable or access to them may be restricted.
Personal data: IP address, identification cookies
We use so-called “analysis and tracking” tools that collect access data to study the behavior of our visitors in order to improve our offers.
These tools allow us to know where visitors come from, how they accessed our website, the pages they visit most often and the frequency and duration of consultation of certain subpages and categories. These tools also allow us to define the keywords and websites that the visitor used to consult our page, but also to evaluate the total number of visitors and to define the information and offers which are most consulted. The aim is to use this information to structure our offers and make our website more user-friendly.
The statistical evaluation of user profiles gives us an indication of the functionality and success of our internet pages (e.g. how often information pages about a specific product group are viewed, evaluation of the number of visitors who clicked on a particular offer). Tracking tools allow us to better target our offers based on the interests of our consumers, visitors and interested parties.
Listed below are providers of tracking and analysis tools who process access data on our behalf for the purposes of behavioral internet audience analysis and statistical evaluation. To do this, we have concluded specific contracts with suppliers:
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation.
Profiling: Using these tracking tools, we can determine and analyze the interests and behavior of our visitors. To do this, we create a pseudonymous user profile. We may also use this profile to determine your identity when you connect to “Mon Maison du Loup” with your user data.
Personal data: IP address, identification cookies, order number
We also use so-called “ad tracking” tools that allow us to distribute or personalize advertisements on our website based on the preferences of our visitors. Technically, advertising tracking is generally carried out through advertising identifiers, which allow Internet providers to use, among other things, cookies to create user profiles and serve advertisements based on them during a visit our site. When a user visits an advertising partner’s site for the first time, that partner stores cookies on their computer using tracking pixels across different websites. Thanks to this type of remarketing offer, it is possible to “track” a user on the internet and send them offers likely to interest them. In many cases, tracking techniques are based on browser fingerprinting which uses individualized information such as screen resolution setting settings, color depth, time zone and installed plugins to recognize users or a group of users.
We promote our products on third party sites through affiliate networks. By clicking on these advertisements, you will be redirected to the corresponding product on our online store. In the event of an order, we transmit the order number to the supplier only to pay their commission.
Advertising tracking tools allow us to better target our offers according to our customers, visitors and interested parties. Advertising tracking tools and associated marketing campaigns also allow us or a third party to profit from these advertisements. Furthermore, the analysis of user behavior helps us to determine which areas of our website are likely to be of interest to visitors and thus adapt the delivery of advertisements. These are displayed based on the thematic orientation of a website and the associated search behavior of the user. Therefore, advertising tracking tools can determine where visitors are coming from and which pages of the website have been viewed, as well as the frequency and duration of viewing. Retargeting and remarketing campaigns are common advertising methods and make it possible to redirect the user to other websites, for example by offering them products that they have previously viewed on another web page and which could be there. ‘to interest
Below are the providers of analysis tools who process access data on our behalf for the purposes of behavioral internet audience analysis and advertising retargeting. To do this, we have concluded specific contracts with suppliers.
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation.
Profiling: Using these tracking tools, we can determine and analyze the interests and behavior of our visitors. To do this, we or one of our aforementioned advertising partners create a pseudonymous user profile.
Personal data: email address, title, first and last name, delivery address, payment address, payment information (not credit card!), login data (registered customers), IP address, identification cookies
We process your data as part of an initial order or, if you are already a customer, to complete your customer account in the “Mon Maison du Loup” tab. Using the data provided, we can validate your order, adapt the selection of products according to your tastes and preferences and offer you other products. The data is then used for the preparation, processing and delivery of the ordered products. If you are already a Maison du Loup customer, we will need your access data to verify your account.
In the case of an order or a product search, the analysis and tracking tools allow us to personalize your offer and offer you products based on your interests.
We only transmit your data on the basis of contracts relating to order processing and only if this is necessary for the contractual provision of services (e.g. in the case of logistics companies). In the event of payment upon receipt of the invoice, we carry out a solvency request before validating your order. The reported data is then transmitted to specially appointed service providers to provide them with details regarding your payment history and credit information based on a mathematical and statistical scoring procedure. The processing of this data cannot be carried out without your consent (article 6 (1a) of the GDPR).
Depending on the payment method chosen, your banking information is transferred to the corresponding payment service provider. Responsibility for your payment information lies with the payment service provider. You can find more information on this, including the responsible body of the payment service providers, the contact details of their personal data protection office and the types of data they process in our Payment section.
Purposes of data processing: shipping and delivery of goods (for details, please refer to the shipping company in our Shipping Costs section
Purposes of data processing: payment by credit card (for details, please refer to the corresponding payment service provider in our Payment section.
We process and/or delete invoices and order confirmations in accordance with tax and commercial retention periods, unless you have expressly consented to further use of your data. Furthermore, in the case of defects claims we store your data until the end of the legal limitation period (generally two years after delivery of the goods). If you have created a customer account, we store your data for the duration of maintaining your customer account. You can delete your customer account at any time by sending a request to one of the above-mentioned contacts.
Obligation or not to provide this data: the provision of the above-mentioned personal data is a contractual obligation. Otherwise, it is impossible to place an order on the site.
Facebook Connect is a service that allows users of the social network Facebook to connect to our website from their Facebook profile without needing to create a separate account. You must have a Facebook account to use the Facebook Connect plugin. This tool allows us to link at least the user’s full name to our account. Further details are displayed in a pop-up window. We have no influence on the collection and processing of the data and we also do not know the extent of the data collection, for what purposes it is processed and for how long it is stored. We also have no information about the deletion of data collected by the plugin provider. We transmit your access data and your IP address to the social network.
If you want to register using Facebook Connect and click on “Log in via Facebook” / “Log in via Facebook”, you will be automatically redirected to the social network platform from where you can log in with your data user. Once identified, a link will be established between your Facebook profile and our website from which your data can be transferred. You will then be able to benefit from our services without needing to create a separate profile with your personal data. Please note that Facebook Connect sends information to Facebook about the app and website, including actions you take. In some cases, Facebook may already receive a limited amount of information before receiving permission from the app or website to personalize the response process. For more information on the purposes and scope of data processing, further processing and use of data by Facebook, as well as your rights in this regard and your setting options for the protection of your privacy , please consult the Privacy Statement by consulting the following link: http://www.facebook.com/policy.php.
We use Facebook Connect to determine the interests of our customers regarding our offers and services. Most importantly, automatic data updating through Facebook profiles allows us to receive all updated data and register more customers through the simplified login process. Not needing to create an additional account encourages the customer to create an account with us.
If you have created a customer account, we store your data for the duration of maintaining your customer account. You can delete personal data yourself or ask us to do so for you. Apart from this, the rules regarding data deletion and storage apply on our website.
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation. However, it is impossible to use Facebook Connect without providing your access data.
Profiling: Tracking tools allow you to evaluate visitor behavior and analyze their interests.
Personal data: email address, customer number, first and last name, delivery address, billing address, connection data, order history.
We process your data to create a customer account for you (Mon Maison du Loup), from which you can place orders and use the various applications and services offered by Maison du Loup. This also includes the ability to set your delivery, payment and newsletter subscription preferences, view your order history and access your bonus points statement. The access data is useful for verifying your customer account.
We store your “Mon Maison du Loup” data for the duration of maintaining your customer account and until you ask us to delete it. Storage times also apply to the “Mon Maison du Loup” section. You can revoke consent to the storage of your data at any time. The revocation of consent does not affect the legality of the previously processed data.
Obligation or not to provide this data: there is no obligation to provide the above-mentioned personal data. However, the use of your customer account requires the processing of such data.
Personal data: email address, title, first and last name, order history.
By subscribing to our newsletter, we will send you periodic information on our offers and promotions, as well as news about Maison du Loup. To ensure that we send the newsletter to you personally, we need your email address and name. We use the double opt-in procedure (double registration procedure) for sending newsletters. This means that we will only send you an email newsletter after receiving explicit confirmation of consent from you. You will receive an email asking you to confirm your wish to subscribe to the newsletter by clicking on a link. Only by activating this confirmation link do you consent to the use of your personal data. These will only be used for promotional purposes as part of the newsletter.
When we send a newsletter, we also automatically evaluate your user behavior. To do this, the emails sent include tracking beacons and pixels that allow us to know whether you have received and read the newsletter and whether you have clicked on one of the links contained therein. Using the collected data, we create a user profile to target newsletters based on your interests. In some cases, we associate this data with your activities on our site using a tracking tool.
Below are the providers of newsletter tools that prepare data on our behalf to manage mailings and statistical data, but also to perform user analyses. To do this, we have concluded specific contracts with suppliers.
At any time you can unsubscribe from the newsletter and revoke the processing of the aforementioned data for the purposes of e-mail advertising. If you no longer want to receive emails, you can click on the “Unsubscribe” link at the bottom of the newsletter or contact us at the following address: contact@maisonduloup.eu.
This procedure will not generate any costs other than those relating to transmission according to the basic rates. The revocation of consent does not affect the legality of the previously processed data. At any time, you can object to tracking by clicking on the link in the emails we send you or by informing us through any other means of contact. This procedure automatically cancels your subscription to the newsletter. Until this date, your data will be stored for the duration of your subscription to the newsletter. Once unsubscribed, we store data only for statistical purposes and anonymously.
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation. However, sending and receiving newsletters is not possible without the use of your e-mail address.
Personal data: email address, first and last name, date, time, comments (request/complaint)
We use contact functions on our website to exchange ideas with customers and interested parties, but also to respond to requests or questions. We process the information sent to us in this regard in order to respond to your request and to contact you. At the same time, we process your data to ensure that it corresponds to your customer account.
We use the service reCAPTCHA of Google as part of our contact options. reCAPTCHA is used to check whether the query was entered by a human or an automated program. The request includes sending the IP address and any other data that Google would need to use reCAPTCHA services. Your query is then transmitted to Google and analyzed. We use this tool to ensure the correctness of the data provided, to avoid automatic data recording and submissions by robots, and in the interest of an attractive presentation of our online offers (Article 6 (1 f) of the GDPR). For more information on Privacy Shield certification, please refer to the table above. For more information about the reCAPTCHA service and the Google privacy policy,
please click on the following links.
Duration of data storage: We use your data until the end of communication with you. This is effective when it is established that relevant facts could be clarified. Furthermore, the communication is kept for the duration of our contractual relationship or until the deletion of your customer account, but not beyond your request for deletion thereof. At any time, you can object to the processing of your data without the revocation affecting the legality of the previously processed data.
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation. However, processing a query requires the use of such data.
Duration of data storage: We use this data until we are asked to delete it. At any time, you can object to the processing of your data without the revocation affecting the legality of the processing of previously processed data.
Obligation or not to provide this data: the provision of the aforementioned personal data is not subject to any legal or contractual obligation. However, the use of community services is impossible without the processing of such data.
Data storage duration: In accordance with commercial and tax requirements (10 years for payment information), data is deleted/stored for the entire duration of the existence of the affiliate account and contractual relationship or until we are invited to delete them.
Right to information: at any time, you have the right to ask Maison du Loup for confirmation of the processing of your personal data. You also have the right to rectify, erase and limit your personal data, but also to object at any time to the processing of your personal data, to withdraw your consent to the processing of your data or to request the transfer of your personal data. your data. For any information or request, revocation or objection regarding data processing, please send an e-mail to our data protection office or to the contact details mentioned above. In the event of a personal data breach, you also have the right to notify a supervisory authority.
Poussan, 20.02.2024
Free consultation with our team
“We are proud to be able to help improve the lives of our four-legged and feathered friends and hope that our products will become a real source of happiness for our animals and for you.”
230 Chemin des Roumeges
34560 Poussan
France
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Dear customers, visitors to our site,
We apologize for the inconvenience caused while shopping in our online store. We are currently moving and expanding our workshop as well as updating our website to meet the huge demand from our customers.
Currently, some products are unavailable or may take longer than the stated delivery times.
We try to speed up the whole process as much as possible.
Thank you very much for your understanding and patience.
